Zendesk
Zendesk is a fantastic help desk and support software. You can connect Zendesk to Podio to get your tickets, comments and other data from Zendesk into your app(s) on Podio. This will give you a repository of Zendesk tickets, live-synced with Zendesk for internal followup.
After installing this app, click the wrench icon to the left of your app in Podio and then select "Integration". In the page that follows, click" Zendesk". Click "How to setup Podio on Zendesk" and follow the instructions there.
With the pack comes a contact app to list customers submitting tickets and an agent app to list your internal team members responding to tickets via Zendesk.
Created by
Podio App Team
45 packs in App Market.
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Does this still work? I'm getting an invalid username / password error when i try to connect?
Hi @Jonathan Rayment, Yes it works. I have the app installed and running right now. :)
Hi @Jonathan Rayment did you fix the error? the same is happening to me. Cant get this thing to work
The same error is happening! invalid user name / password....
please this integration is not working and podio support is not getting back to me.
I had the same issue AND finally made it work by following strictly the setup instructions (which are not straightforward to understand, to be honest). There's quite a lot to do on the Zendesk side and some of the menus are hard to find, but in the end, it's working.
Hi @Damien Schreurs, i´ve try to follow every step very carefully, but i still can get it right. can you help me out?
Same here. Invalid username/password...
Same issue.. Invalid username/password...
Same issue with me.. I am also getting invalid username and password.
Same here: Invalid username and password => can anyone help?
Invalid password and followed all steps...anyone else able to successfully get this working in more recent times??
Doesn't seem like it... :(
Hi community, Found the solution (for me at least). Looks like Zen Desk must have added an authentication step to Enable API use with user/pass from Podio.
In addition to the steps youll see in the documentation you must also do the following:
After logging into ZenDesk...
Setting>API>Settings>Password Access (Enable)
Hope this helps.
Can confirm that the above works! Thanks Daniel!!