Podio App Market

IT Service

The IT Service App Pack provides employees and IT the ability track case requests and service levels

The IT Service App Pack offers company employees the ability to submit cases via a webform. Once cases are submitted, automations can auto-assign them to specific IT employees based on the App/System areas. Case submitters are notified of case status updates with automated emails. Once cases are closed, the submitter can provide feedback through a webform that allows IT to collect ongoing NPS tracking data on satisfaction levels.

For more information on this App Pack, please see this article on the Podio Help Centre

Created by

Podio App Team

52 packs in App Market.

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  1. Rating:
  2. Business Function: IT Management
  3. Industry Sector: Internet
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Screenshots

Apps in this pack

  1. Cases

    Cases is the main app, where submissions come in from a webform and are managed through completion
    More info

  2. Employees

    The Employees App is the database of employees submitting cases, and IT employees who work on them
    More info

  3. Apps/Systems

    The Apps/Systems app contains the list of systems supported by IT
    More info

  4. Case NPS

    Case NPS provides a feedback mechanism from submitters to IT
    More info

Additional features with this pack

  • Tiles

    Pre-created tiles give an overview of your app's data

  • Filters

    Recommended filters to browse app data

  • Webform

    Populate your app via a form on a public website

  • Share with content

    Has content

ahsan ali shah

You can contact with Patronecs team for customization of this pack. (https://www.patronecs.com/). Or you can contact at skype id : (ahsangillani480). My phone # is (+92-3348124091).